Carlisle SynTec Ranks Highest In Satisfying Contractors With Commercial Roofing Systems

Carlisle SynTec, a leading provider of commercial roofing products, ranked highest among commercial roofing systems manufacturers in contractor satisfaction, according to the J.D. Power and Associates/McGraw Hill Construction 2007 Syndicated Commercial Roofing Systems Study (SM). The study was based on responses from more than 491 subcontractors who ordered or purchased roofing materials within the past 12 months.

J.D. Power and Associates – a leading global marketing information firm that surveys customer satisfaction and product quality – evaluated Carlisle’s record of contractor satisfaction using an inaugural study that focused on seven factors. Those seven factors were sales, marketing and support, warranty and repair service, product rating, credit/billing process, placing orders, delivery and price. Carlisle SynTec received particularly high ratings across all seven factors.

Also included in this study was the examination of two potential problem areas that contractors may have with roofing material manufacturers: timeliness of product delivery and order accuracy.

“Providing superior products and an outstanding customer experience are Carlisle’s top priorities,” commented Nick Shears, vice president of sales and marketing for Carlisle Construction Materials. “Carlisle’s continuing goal is to lead the industry in customer satisfaction. While we now know that our efforts have been recognized, we are not celebrating this achievement, but using it as motivation to continually improve.”

The J.D. Power and Associates certification process was developed jointly with the Service & Support Professionals Association, an industry trade group for technology professionals working in service and support. Award criteria included a set of rigourous best practices in field service, telephone support and on-line support. The firm’s quality and satisfaction measurements are based on responses from millions of consumers annually.